Last Updated: 30 October 2026
Draft prepared for Avalon Labs to review. This text must be checked by a qualified UK legal adviser before the shop is opened to the public.
Last updated: 30 October 2026
Damaged or faulty items
If an item arrives damaged or faulty, please contact us within 7 days of delivery at avalonlabs2026@gmail.com or on WhatsApp (07827 883612) with your order number. A short video or photos of the parcel and item, taken on the day of delivery, help us resolve your claim quickly. We will arrange a replacement, or a refund if a replacement is not possible.
Change of mind
Because of the nature of research materials, products cannot be returned once their seal or packaging has been opened. For unopened items, please contact us before returning anything.
Your statutory rights
This policy does not affect your statutory rights under UK consumer law, including your rights in relation to faulty goods and, where applicable, the right to cancel a distance purchase.
